Laptop Magazine

1 Story

Why Dell Gets an 'F' for Tech Support
 Why Dell Gets  
 an 'F' for Tech Support 
OPINION

Why Dell Gets an 'F' for Tech Support

For one thing, dubious 'sweepstakes' on extended warranties

(Newser) - Calling up Dell for technical support can quickly turn into a sketchy situation, according to Laptop Magazine . When a reporter called the computer maker on three occasions to ask about simple issues, tech support employees were curt and repeatedly pushed "premium warranties"—in one case when the traditional...

1 Story