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This Is Why You Can't Get Starbucks This Afternoon - Page 2

All 8K US stores closed as workers take part in training on racial bias
By Jenn Gidman,  Newser Staff
Posted May 29, 2018 9:15 AM CDT

  • There are five things Starbucks "has to get right" in Tuesday's training, per CNBC, including teaching about white privilege and avoiding making "false equivalencies." "While it might be tempting to frame this issue as 'bias can happen to anyone anytime,' I'd recommend against letting anyone come away from the program thinking that what happened in Philadelphia could have happened to two white customers," one consultant says.
  • Count Vox, which talked to five social scientists about racial bias, among those in the "this isn't nearly enough" camp. In some cases, one expert says, such training can even backfire by bringing long-buried biases to the surface, and not in a constructive way. "Diversity trainings are filled with good intentions and poor evidence," one University of Virginia researcher says.
  • Still, the training is a "good start," Andrew Ross Sorkin writes for the New York Times. Sorkin doesn't think any other US company is investing as much money or tackling so publicly the issue of race. He says the Starbucks program "will start a dialogue among some 175,000 employees," with "the hope … that they will continue the conversation in stores, at home, and among their family and friends for days, weeks, and months, multiplying the impact."

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