Airline Sued for $5M Over Lost Bag

Flyer: American refused to return $25 luggage fee
By Rob Quinn,  Newser Staff
Posted Jul 23, 2010 1:40 AM CDT
Updated Jul 23, 2010 6:29 AM CDT
A n American Airlines sign listing the fees for checked baggage is shown at Seattle-Tacoma International Airport.   (AP Photo/Ted S. Warren)

(Newser) – Airlines that lose people's bags shouldn't be charging them for the service, says an angry passenger suing American Airlines. Danielle Covarrubias has launched a $5 million class action suit against the airline, complaining that after it lost her bag containing $800 in possessions managers refused to refund her $25 baggage fee, ABC News reports.

"American Airlines is just another example of how companies have forgotten about customer service," said Covarrubias. "When American charges a fee for a baggage service it should deliver your bag, unharmed, or give you a refund." A spokesman for the airline said the company is reviewing the lawsuit, the first of its kind since American introduced baggage fees.
(Read more luggage stories.)

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