Verizon Refunding Up to $90M in Overcharges

Decision made after FCC launches investigation
By Mary Papenfuss,  Newser User
Posted Oct 4, 2010 4:22 AM CDT
As many as 15 million customers were incorrectly billed for data usage.   (AP Photo/Paul Sakuma)

(Newser) – Verizon Wireless is refunding as much as $90 million to cell phone consumers for data overcharges that occurred over the last several years. The decision was made after the FCC launched an investigation following consumer complaints. Most refunds will be between $2 and $6. “When we identify errors, we remedy them as quickly as possible," Verizon Deputy Counsel Mary Coyne said in a statement.

As many as 15 million cell phone customers without data plans were charged for sessions they didn’t initiate, and other clients were charged by mistake for accessing the web, according to company officials, reports Bloomberg. The FCC is continuing to investigate. “We’re gratified to see Verizon agree to finally repay its customers,” said an FCC spokeswoman. “But questions remain as to why it took Verizon two years to reimburse its customers and why greater disclosure and other corrective actions did not come much, much sooner.”

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