AT&T's Network Is Worst in US: Consumer Reports

It's not just dead last in general—last in every city, almost every category

By Evann Gastaldo,  Newser Staff

Posted Dec 6, 2010 2:28 PM CST

(Newser) – AT&T may claim to have the largest and fastest wireless network … but it also has the worst one, according to the latest Consumer Reports survey. When it comes to wireless providers, AT&T ranked dead last in general—as well as in every city. Last year, it came in second-to-last. Consumers rated quality of calls, text messages, wireless data, and customer support, and AT&T ranked lowest in almost every category: Text messaging, in which AT&T came in second-to-last, was the only exception.

AT&T scored a total of 60 points, compared to 69 for T-Mobile, 73 for Sprint, 74 for Verizon, and 82 for US Cellular. A response statement from AT&T says the company is taking the news “seriously,” but notes that “wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation's fastest mobile broadband network”—but, InformationWeek notes, that “hard data” can’t be verified since AT&T hasn’t provided access to it.

In this photo taken Monday, Oct. 19, 2009, the AT&T logo is seen in a RadioShack store in Gloucester, Mass.
In this photo taken Monday, Oct. 19, 2009, the AT&T logo is seen in a RadioShack store in Gloucester, Mass.   (AP Photo/Lisa Poole)
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