AT&T's Network Is Worst in US: Consumer Reports
It's not just dead last in general—last in every city, almost every category
By Evann Gastaldo, Newser Staff
Posted Dec 6, 2010 2:28 PM CST
In this photo taken Monday, Oct. 19, 2009, the AT&T logo is seen in a RadioShack store in Gloucester, Mass.   (AP Photo/Lisa Poole)

(Newser) – AT&T may claim to have the largest and fastest wireless network … but it also has the worst one, according to the latest Consumer Reports survey. When it comes to wireless providers, AT&T ranked dead last in general—as well as in every city. Last year, it came in second-to-last. Consumers rated quality of calls, text messages, wireless data, and customer support, and AT&T ranked lowest in almost every category: Text messaging, in which AT&T came in second-to-last, was the only exception.

AT&T scored a total of 60 points, compared to 69 for T-Mobile, 73 for Sprint, 74 for Verizon, and 82 for US Cellular. A response statement from AT&T says the company is taking the news “seriously,” but notes that “wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation's fastest mobile broadband network”—but, InformationWeek notes, that “hard data” can’t be verified since AT&T hasn’t provided access to it.

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Showing 3 of 11 comments
hatchling1
Dec 6, 2010 6:12 PM CST
I have had trouble and problems with AT&T control over my iPhone for the 22 months I've had it. I will not buy the new iPhone [a lovely device, on it's own] until I can have a different carrier. I had Verizon for 4 years previously... without one single problem. It, as rumors have it, Verizon is a new carrier for iPhone in the new year, sign me up! I have not bought an iPad because of my frustration with AT&t. Apple's loss.
stevsie
Dec 6, 2010 4:30 PM CST
this has to be true... i drop almost every call thats over 5 minutes. i've actually had them recommend manually turning off all the phone features to improve performance. they suck.
jj m
Dec 6, 2010 3:43 PM CST
Let me guess... when carsonmccullers called att to complain, he was rude and inconsiderate to the support person on the phone...probably shouted some, and became inpatient when the call dragged on. that made the support person unwilling to help you because you were being a dick. 99% of people are when they call, even though it's not the person on the other ends' fault. From experience: I had a bill that was out of control, and i spent a total of three hours on the phone, much of it holding or patiently waiting. I was as nice as i could possibly be, polite, considerate, and apologetic for taking so much of her time. In the end I had my bill knocked down over 300 bucks, all of my overages (third party) and extra charges removed retroactively, and got a new focus for 75 bucks and another one for free. Afterwards I got an email from the support department giving me 10,000 rollover minutes and ANOTHER 150.00 discount off my next bill. None of which I would have ever gotten if I had been the least bit snippy or pissy with anyone. I went from disliking att to singing the support departments praises. and it was more than one person too.