Amazon Tightens Security After High-Profile Hack

No longer can customers change account info over phone

By Mark Russell,  Newser Staff

Posted Aug 8, 2012 12:04 PM CDT

(Newser) – Amazon has clamped down on security following last Friday's high-profile hack of Wired reporter Mat Honan's digital identity, which began by breaching his Amazon ID, reports Wired. Customers used to be able to call Amazon and change account information as long as the caller could present name, email address, and mailing address. But as of yesterday morning, account settings could not be changed by phone.

A 19-year-old hacker who broke into Honan's Amazon account on Friday was able to scan his billing information and see the last four digits of his credit card. Unfortunately, those four digits were enough to trick Apple's customer service into giving out Honan's information, allowing the hacker to blank all of his devices and break into his email and Twitter accounts. Apple has likewise since suspended customers' ability to change passwords via phone, notes Wired.

Amazon.com has tightened its security after hackers broke into a journalist's account last Friday and used that information to break into his other devices and email accounts.
Amazon.com has tightened its security after hackers broke into a journalist's account last Friday and used that information to break into his other devices and email accounts.   (Shutterstock)
This screen shot provided by Amazon.com, shows a page from the Amazon Cloud Player.
This screen shot provided by Amazon.com, shows a page from the Amazon Cloud Player.   (AP Photo/Amazon.com)
In this Nov. 11, 2010 file photo, the Amazon.com logo adorns an Amazon.com fulfillment center in Goodyear, Ariz.
In this Nov. 11, 2010 file photo, the Amazon.com logo adorns an Amazon.com fulfillment center in Goodyear, Ariz.   (AP Photo/Ross D. Franklin, File)
The logo for Amazon.com is displayed at a news conference, Wednesday, Sept. 28, 2011 in New York.
The logo for Amazon.com is displayed at a news conference, Wednesday, Sept. 28, 2011 in New York.   (AP Photo/Mark Lennihan)
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