'Major Design Flaw' Paralyzed ObamaCare Site: Experts
Feds should let users go window-shopping, tech gurus say
By Neal Colgrass, Newser Staff
Posted Oct 8, 2013 7:12 PM CDT
This photo provided by HHS shows the main landing web page for HealthCare.gov.    (AP Photo/HHS)

(Newser) – Might not be hackers who crippled the ObamaCare website after all. Tech experts are saying that the federal site crippled itself by making users sign in before browsing insurance plans, the AP reports. That demand puts a strain on the site, forcing it to verify identity, residence, income, and more in real time. If people were allowed to shop anonymously, "it would have potentially relieved the traffic on the identity verification part of the site," said an executive at California HealthCare Foundation.

That foundation helped bankroll a $3 million study that advised the feds to allow for window-shopping, but the advice was ignored—although several state online marketplaces do let users go browsing. A Health and Human Services rep said signing in allows users to see their income-based subsidies while shopping. But one disappointed Illinois shopper saw it differently, saying the government wants to "see who's coming in, how many times they come in and what they buy after they get there." Meanwhile, the Obama administration says it's close to repairing the website after taking it down for repairs this weekend.

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Showing 3 of 66 comments
HMD-SMD-ITY
Oct 13, 2013 6:07 PM CDT
Remember they now retired lady who designed the Obamacare system. She was responsible for denying tax permits for mostly conservative causes. I wonder if on they way out the door a couple weeks ago, she snickered, "I'll get you my little pretty." She hagged near a cubical and a puff of smoke appeared and she flew out a window on her broom. Soon 1000 sadistic monkeys appeared as she said, "I'll get you all, ahhhhhhhahahahahhhahh"
NorCalHal
Oct 10, 2013 3:55 PM CDT
"MAJOR DESIGN FLAW" . Are they talking about the website or the program itself?
ProudDemocrat
Oct 9, 2013 11:55 AM CDT
That goes to prove to you that Obama wants to collect personal information for no reason. I have insurance but wanted to see what the story was. It kept me from finding out because they wanted too much information before giving me details for the deductibles, co-pays, premiums, etc. What are they hiding?