America's Favorite Whipping Boys: Time Warner, Comcast

Now merging into one universally loathed entity

By Polly Davis Doig,  Newser Staff

Posted May 20, 2014 1:40 PM CDT

(Newser) – It turns out that that whole proposed Comcast-Time Warner merger would really just consolidate America's rage at crappy customer service under one behemoth roof: According to the American Customer Satisfaction Index, a survey of 70,000 of your fine countrymen, two industries ruled the gutters: television providers and Internet service providers. And as Quartz notes, two companies ruled the dregs of those much-reviled industries: You guessed it, Comcast and Time Warner.

Technically, Time notes that Time Warner ranked lowest in both categories (it scored a 56 for television, and a 54 for Internet service), while Comcast was second from the bottom (60 and 57, respectively). But that's probably small comfort in a survey of 230 companies in 43 industries. The full survey is here.

The Comcast logo on one of the company's vehicles.
The Comcast logo on one of the company's vehicles.   (AP Photo/Gene J. Puskar, File)
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