America's Favorite Whipping Boys: Time Warner, Comcast

Now merging into one universally loathed entity

By Polly Davis Doig,  Newser Staff

Posted May 20, 2014 1:40 PM CDT

(Newser) – It turns out that that whole proposed Comcast-Time Warner merger would really just consolidate America's rage at crappy customer service under one behemoth roof: According to the American Customer Satisfaction Index, a survey of 70,000 of your fine countrymen, two industries ruled the gutters: television providers and Internet service providers. And as Quartz notes, two companies ruled the dregs of those much-reviled industries: You guessed it, Comcast and Time Warner.

Technically, Time notes that Time Warner ranked lowest in both categories (it scored a 56 for television, and a 54 for Internet service), while Comcast was second from the bottom (60 and 57, respectively). But that's probably small comfort in a survey of 230 companies in 43 industries. The full survey is here.

The Comcast logo on one of the company's vehicles.   (AP Photo/Gene J. Puskar, File)
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