America's Favorite Whipping Boys: Time Warner, Comcast
Now merging into one universally loathed entity
By Polly Davis Doig, Newser Staff
Posted May 20, 2014 1:40 PM CDT
The Comcast logo on one of the company's vehicles.   (AP Photo/Gene J. Puskar, File)

(Newser) – It turns out that that whole proposed Comcast-Time Warner merger would really just consolidate America's rage at crappy customer service under one behemoth roof: According to the American Customer Satisfaction Index, a survey of 70,000 of your fine countrymen, two industries ruled the gutters: television providers and Internet service providers. And as Quartz notes, two companies ruled the dregs of those much-reviled industries: You guessed it, Comcast and Time Warner.

Technically, Time notes that Time Warner ranked lowest in both categories (it scored a 56 for television, and a 54 for Internet service), while Comcast was second from the bottom (60 and 57, respectively). But that's probably small comfort in a survey of 230 companies in 43 industries. The full survey is here.

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Showing 3 of 14 comments
Steviejeep
May 21, 2014 12:01 PM CDT
The first person to offer me an alternative to comcast call have all my money.
Internet Browser
May 21, 2014 12:26 AM CDT
What is really funny is they are meant to be the shield for the telephone companies. Look guys, the myth that the internet isn't owned by anyone is nonsense, it's owned by the telephone companies. The cable companies just use their bandwidth. Until we find a way to get our data off the telephone company property, net neutrality is a pipe dream. Innovation will set us free, not laws. They will just break them and you know it.
WillRogers
May 20, 2014 9:36 PM CDT
Seems like yesterday government broke up the Bell telephone monopoly and now may help to make a big Comcast multimedia monopoly. Don't you just love government?