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Guests Want It All at Lux Hotels

Rising prices, competition, encourage heroic feats of service

By Harry Kimball,  Newser Staff

Posted Feb 13, 2008 1:57 PM CST

(Newser) – Luxury hotels don't bat an eye at charging $500 a night, and guests are responding with increasingly zany requests, W reports. Concierges, once downright neglected by the average customer, are now routinely tasked with the impossible: Deliver an unspecified amount of breast milk, or procure a rub-down for a dog. Why comply? To ensure loyalty in an increasingly competitive market.

Luxury properties are mostly to blame for inspiring this behavior; to keep customers, some pledge to clean your sunglasses, or program your iPod for you. This is in stark contrast to the pre-Google landscape, when guests relied on staff for answers to now-easily-searchable questions, and the hardest thing a concierge had to do was recommend a restaurant or get good Lion King seats.

checking my references
checking my references   ((c) pierre lascott)
collecting important information
collecting important information   ((c) rick)
Hotels are more willing than ever.
Hotels are more willing than ever.   (©Daquella manera)
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