Subway: We Failed to Act on 'Serious' Jared Complaint

Company says it reviewed more than 1M customer comments
By Rob Quinn,  Newser Staff
Posted Sep 12, 2015 6:08 AM CDT
Former Subway pitchman Jared Fogle leaves the Federal Courthouse in Indianapolis, Wednesday, Aug. 19, 2015 following a hearing on child-pornography charges.    (AP Photo/Michael Conroy)
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(Newser) – Subway says it received a "serious" complaint about Jared Fogle years ago and failed to do much about it—but it didn't involve "anything about sexual behavior or criminal activity." A company spokeswoman says the complaint was received in 2011 from Rochelle Herman-Walrond, the informant who provided the FBI with evidence that will send Fogle to prison for years on child porn and underage sex charges, the AP reports. It's not clear what the complaint involved but in a statement, Subway said the company regrets that it was "not properly escalated or acted upon."

Subway says the 2011 complaint was the only complaint it found about its former pitchman in a thorough review of more than a million customer comments, as well as "all available documents, and interviews with past and present Company and Franchisee Advertising Fund employees and management," People reports. A former franchisee in Florida, however, says she made a complaint to the executive in charge of Subway's advertising in 2008 when Fogle started telling her about his sexual interest in minors. Her lawyer says she also spoke to a regional Subway exec about Fogle after the inappropriate comments began, reports the AP. (A rare sniffer dog helped build the case against Fogle.)

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