"This is the best present ever, thank you, Santa!" was 9-year-old Scott Lundy's initial reaction when he unwrapped his big gift Christmas morning: a Sony PS4. But that exuberance quickly turned to tears when Scott and his dad, Brian, actually opened up the box to set the game console up and found a fake wooden model inside, complete with what WHDH describes as a "crude drawing and message" scrawled on it. "He's crying and he's upset and he's in the playroom by himself and he just wants to be alone. … I was crushed," stepmom Kristin Lundy tells WFXT. She adds in a Facebook post describing the incident: "This has ruined his belief in Santa." The family took the PS4 back to the Saugus, Mass., Target where it had been purchased, and they were told this kind of thing takes place on occasion.
"It happens through the distribution, the assembly line or something," Brian tells WHDH. Kristin notes in her Facebook post that the same thing happened to Scott's cousin. A Target manager managed to restore the Lundys' Christmas spirit, giving them a brand-new console not made out of wood, plus a $100 gift card and an extra game. They "couldn't have been any kinder," Kristin tells WFXT. The Lundys had to employ a bit of subterfuge to pull off the return, as Scott still believes in Santa: They told the boy that Santa's elves picked up the PS4 at Target because they don't do electronics at the North Pole, and that a "rogue elf" was responsible for the mistake, per WFXT. They plan to pen a complaint to Santa about the elf. (At least Scott didn't get "disgusting" grapefruit.)