When It Comes to Service, McDonald's Isn't No. 1
Survey finds McDonald's is dead last; Chick-fil-A comes out on top
By Jenn Gidman,  Newser Staff
Posted Jul 28, 2017 9:43 AM CDT
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Earn America back, McDonald's.   (AP Photo/Wilfredo Lee)

(Newser) – The fast-food industry may not be heralded for Michelin-rated fare, but chains can earn loyalty through the customer service they offer, ensuring consumers keep coming back for their burgers, tacos, and pizzas. And per 24/7 Wall St., fast-food restaurants bested full-service restaurants for the first time ever on this year's American Customer Service Satisfaction Index, which surveyed customers for their thoughts on such metrics as employee courtesy, speed, order accuracy, and even website quality. Here, the top five best and worst fast-food chains, according to hungry Americans:

Best

  1. Chick-fil-A
  2. Panera Bread
  3. Papa John's
  4. Subway
  5. Arby's
Worst
  1. McDonald's
  2. Jack in the Box
  3. Pizza Hut
  4. Taco Bell
  5. Wendy's
The complete list is here. (The 10 best fast-food eateries based on a bigger picture.)

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