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Mystery Glitch Disrupts Netflix Shipping

Company apologizes as outages affect millions of customers

By Sam Biddle, Newser Staff

Posted Aug 15, 2008 10:37 AM CDT

(Newser) – A technical glitch is disrupting shipping services at Netflix, holding up rentals for potentially millions of customers, the San Jose Mercury News reports. The company, which ships about 2 million DVDs each day, failed to send any movies on Tuesday. Shipping proved impossible again on Thursday. Netflix has yet to identify the cause of the trouble.

The company issued an apology in an email email and a note on its site, saying a credit will be issued to customers whose movies are delayed. "We're more frustrated about this than anybody else,'' says a Netflix rep, who told the LA Times the firm has "hundreds of engineers working round the clock to fix this problem."

Netflix CEO Reed Hastings at Netflix headquarters in Los Gatos, Calif., May 16, 2008. The site has experienced severe technical problems this week. (AP Photo/Paul Sakuma)

Netflix is struggling to ship movies out to customers amid severe technical problems this week. (AP Photo/Paul Sakuma, file)

In this Oct. 22, 2007 file photo, a Netflix customer prepares to watch the movie "True Lies," at her home in Palo Alto, Calif., Oct. 22, 2007. Netflix Inc. said Thursday, Aug. 14, 2008, that major technical... (AP Photo/Paul Sakuma, file)

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Mystery Glitch Disrupts Netflix Shipping

Company apologizes as outages affect millions of customers

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