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BlackBerry Maker Faces 'Storm' of Criticism

Bugs and design flaws in newest, much-anticipated model irk dedicated users

By Nick McMaster,  Newser Staff

Posted Dec 4, 2008 4:08 PM CST

(Newser) – BlackBerry’s newest model, the Storm, has provoked frustration among users over bugs and bad design choices, MSNBC reports. Though the phone gained favorable early impressions for its “clickable” touchscreen, BlackBerry-related websites have recently been buzzing with criticism, as many have found writing email on the screen to be a slog. “You can type quickly or accurately, but not both,” said one analyst.

Besides responsiveness issues, the fact that there are three different on-screen keyboards—one for “landscape” mode and two options for “portrait” mode—has been criticized as an unnecessary complication. Meanwhile, the accelerometer, which manages the switch between the two views, will respond slowly to deliberate shifts and unexpectedly switch when users are attempting to keep it stationary.

The Blackberry Storm is shown Nov. 18, 2008, in New York.
The Blackberry Storm is shown Nov. 18, 2008, in New York.   (AP Photo)
A customer tries the new BlackBerry Storm smartphone at Best Buy in Mountain View, Calif., Nov. 21, 2008.
A customer tries the new BlackBerry Storm smartphone at Best Buy in Mountain View, Calif., Nov. 21, 2008.   (AP Photo)
A customer tries the new BlackBerry Storm smartphone at Best Buy in Mountain View, Calif., Nov. 21, 2008.
A customer tries the new BlackBerry Storm smartphone at Best Buy in Mountain View, Calif., Nov. 21, 2008.   (AP Photo)
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There is no doubt that this device was rushed to market to make the Christmas selling season. Unfortunately, the decision was made to ship this device with bugs and fix them later, rather than to fix them first, and then sell the device.
- Allen Nogee, In-Stat Research

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COMMENTS
Showing 1 of 1 comment
Guest
Dec 9, 2008 5:26 AM CST
I unfortunately have had the exact same issues. One of my biggest ones, though, is that the internet seems to run even slower on the Storm than it did on my Motorola Q. Hopefully these issues can be remedied thorugh software upgrades, otherwise my phone is going back to the store. I happen to try some touch screen phones by different makers at a holiday party this weekend, and they all seemed easier to use effectively.

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