Users Already Grousing About Google Phones

Lack of support helpline irks Nexus One users
By Rob Quinn,  Newser Staff
Posted Jan 12, 2010 2:35 AM CST

(Newser) – The honeymoon for Google's Nexus One smartphone lasted under a week for many users. Support forums are already filled with critics complaining about various problems, especially connectivity issues. The biggest problem, though, appears to be that many users aren't clear on which company is supposed to answer their questions and provide support.

Google is only accepting support request via email, and users calling with complaints are being bounced between manufacturer HTC and T-Mobile, currently the only service provider for the Nexus One. The two companies offer advice that sometimes conflicts, and neither is willing to accept full responsibility for the phone and its issues, PC World notes.

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