Panel cites 'complacency' at automaker
(NEWSER) - Toyota has serious institutional flaws that pose a threat to the safety of its vehicles, finds an independent review out today. The problems stem from a “sense of pride at being number one” that can become “arrogance and foster complacency,” says the report, conducted by a panel the firm convened a year ago to review its safety practices. The Toyota North American Quality Advisory Panel spoke with Toyota executives, academics, industry analysts, and a range of others, but was unable to deduce the cause of sudden acceleration in some cars. More»
