Top Complaints About Satellite TV

Watch the fine print on introductory offers, termination fees
By John Johnson,  Newser Staff
Posted Aug 8, 2010 10:14 AM CDT
Transmission dishes for satellite TV subscribers in Los Angeles.   (AP Photo/Ric Francis)

(Newser) – It's almost enough to make you miss the old rabbit-ear antenna. The Consumerist rounds up the five most common complaints from satellite TV subscribers to the Better Business Bureau:

  • Early termination fees: They're sometimes as high as $600, with consumers complaining that they were misled or unaware of the policy. The main beef: Why should I pay so much to cancel a service I don't like?

  • Introductory offers: Subscribers say the price went up more than expected after that low, low intro rate. Others say rebates and gift cards never showed up.
  • Billing issues: Customers say they were were billed for services they didn't ask for, such as pay-per-view movies. Often they were related to those pesky expiring introductory offers.
Click here for the full list, along with suggestions on how to protect yourself (including the all-important "get it all in writing").

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