debt collection

(Newser) - Most Indian call center employees develop a fairly utopian view of the US, which seems a land of brand-name splendor and plenty. Not so at Aegis BPO Services, a call center specializing in debt collection, where employees are getting an up-close and personal look at the credit crunch. “It’...

(Newser) - As personal debt grows in Spain, debt-collectors are taking the trick-or-treat approach, donning costumes—tuxes, bagpipers’ gear, Pink Panther suits—and knocking on doors. If all goes as planned, neighbors take note and the debtor is embarrassed into paying, the Wall Street Journal reports. “The idea is to make...

(Newser) - As individuals' debt grows in a tough economy, US debt-collection agencies are expanding into India, where collectors work more cheaply—and are often better, the New York Times reports. Indian collectors are “very polite, very respectful, and they don’t raise their voice,” says one CEO. And a...