Starbucks is changing the way its baristas operate—it wants them to focus on one drink at a time, the Wall Street Journal reports. The company is looking to shed what coffee aficionados see as an assembly-line process, but it runs the risk of angering everyone else with longer lines. The changes "doubled the amount of time it takes to make drinks in some cases," says a barista in Minnesota who's been testing the process.
The company says the changes will make stores more efficient in the long run, with the bonus of better-tasting drinks. But company documents acknowledge delays for drinks such as no-foam lattes. Baristas should "let the customer know their beverage will take a little longer and may be out of order due to the time it takes the milk to settle and the foam to rise to the top (approximately 60 seconds)."