ObamaCare Site Can't Fix Enrollment Errors
Appeals system yet to be built
By Rob Quinn, Newser Staff
Posted Feb 3, 2014 3:54 AM CST
A part of the troubled HealthCare.gov website.   (AP Photo/Jon Elswick)

(Newser) – Months after its botched rollout, the ObamaCare website is still missing a way to fix enrollment errors, government data obtained by the Washington Post reveals. Tens of thousands of people affected by the errors have had to fill in a seven-page appeal form and send it to a federal contractor's office in Kentucky, where they are scanned and sent to languish in a computer system because the system that would let workers deal with appeals has yet to be built, insiders say. At least 22,000 people, many of whom were charged too much for insurance, have been affected.

A spokesman for the agency that oversees HealthCare.gov says people affected by enrollment errors are invited "back to HealthCare.gov, where they can reset and successfully finish their applications," though the Post's sources note that the agency has no way of cross-checking to see which appeals have been withdrawn. Despite the lack of a working appeals system and many other hiccups, the Obama administration says enrollment has soared in recent weeks to 3 million, Reuters notes.

More From Newser
My Take on This Story
To report an error on this story,
notify our editors.
ObamaCare Site Can't Fix Enrolment Errors is...
27%
3%
4%
1%
3%
62%
Show results without voting
You Might Like
Comments
Showing 3 of 132 comments
cornelison
Feb 6, 2014 6:28 AM CST
The States with exchanges are working better; "This Utah family will pay just $123 a month to cover their family of five, despite a shoulder issue that had left Sherburne unable to get insurance before the Affordable Care Act went into effect. According to Sherburne (who is also a small business owner), the multiple efforts it took to get onto the federal exchange website were well worth it. "It's a great deal. I'm thrilled to have coverage, period," he said to the Salt Lake Tribune. "Once I got onto the site it took about an hour, start to finish." Read more: http://www.rollingstone.com/politics/news/six-stories-of-obamacare-already-making-a-difference-20131016#ixzz2sXoNBKAJ Follow us: @rollingstone on Twitter | RollingStone on Facebook
2cent
Feb 4, 2014 1:09 AM CST
..."and it will only cost about as much as your monthly cable bill." MY cable bill is WAY THE HELL TOO HIGH. Obama, why don't you do something about that ripoff, BEFORE you try to rip me off a second time. AASS HOOLLE.
orlandojon
Feb 3, 2014 8:53 PM CST
U.S. intelligence agencies last week urged the Obama administration to check its new healthcare network for malicious software after learning that developers linked to the Belarus government helped produce the website, raising fresh concerns that private data posted by millions of Americans will be compromised. The intelligence agencies notified the Department of Health and Human Services, the agency in charge of the Healthcare.gov network, about their concerns last week. Specifically, officials warned that programmers in Belarus, a former Soviet republic closely allied with Russia, were suspected of inserting malicious code that could be used for cyber attacks, according to U.S. officials familiar with the concerns. The software links the millions of Americans who signed up for Obamacare to the federal government and more than 300 medical institutions and healthcare providers. “The U.S. Affordable Care Act software was written in part in Belarus by software developers under state control, and that makes the software a potential target for cyber attacks,” one official said...