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Phone Makers Chase Fickle Customers

Execs obsess over consumer wants, 'subliminal' needs

By Laila Weir,  Newser User

Posted Feb 29, 2008 11:15 AM CST

(Newser) – With the cellphone industry increasingly hit-driven, phone designers are plumbing the consumer psyche through cultural experts and focus groups, reports the New York Times. "Our job is to be behaviorists and psychologists," says an exec. Competition has heated up as consumers buy—and discard—phones at an ever-faster rate, with the most trend-conscious getting a new one every 9 months.

Competition from newcomers like the iPhone has led industry experts to obsess even more over customers' wants. Nokia executives holed up in a California farmhouse recently for a retreat aimed at predicting consumer desires over the coming 15 years, and LG trolls home-design shows. Early adapters' word of mouth is crucial, says a Motorola exec: "If they like it, they will tell their friends."

Motorola's once-popular RAZR cellphone has fallen from grace, dragging the cellphone maker's fortunes with it. (AP Photo/Lisa Poole, file)
Motorola's once-popular RAZR cellphone has fallen from grace, dragging the cellphone maker's fortunes with it. (AP Photo/Lisa Poole, file)   (Associated Press)
Apple's iPhone is threatening traditional handset makers' market share. (AP Photo/Paul Sakuma)
Apple's iPhone is threatening traditional handset makers' market share. (AP Photo/Paul Sakuma)   (Associated Press)
Apple's iPhone is threatening traditional handset makers' market share. Time Inc. provided this photo of the cover of the Nov. 12, 2007 issue of Time Magazine.  The magazine has named the iPhone the invention of the year. (AP Photo/Time Inc.)
Apple's iPhone is threatening traditional handset makers' market share. Time Inc. provided this photo of the cover of the Nov. 12, 2007 issue of Time Magazine. The magazine has named the iPhone the invention...   (Associated Press)
Apple's iPhone is threatening traditional handset makers' market share.
Apple's iPhone is threatening traditional handset makers' market share.   (Associated Press)
Apple CEO Steve Jobs holds up an Apple iPhone at the MacWorld Conference in San Francisco, in this Jan. 9, 2007 file photo. (AP Photo/Paul Sakuma, File)
Apple CEO Steve Jobs holds up an Apple iPhone at the MacWorld Conference in San Francisco, in this Jan. 9, 2007 file photo. (AP Photo/Paul Sakuma, File)   (Associated Press)
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