911 Operator Accused of Hanging Up on Callers
Crenshanda Williams is charged in Houston
By Michael Harthorne,  Newser Staff
Posted Oct 12, 2016 4:05 PM CDT
Crenshanda Williams   (Houston Police Department)

(Newser) – "Ain't nobody got time for this," a former Houston 911 operator was recorded as saying as she allegedly hung up on a security guard calling to report a street-racing incident. NBC News reports 43-year-old Crenshanda Williams is being charged with interfering with emergency telephone calls, a misdemeanor, for allegedly hanging up on 911 callers. Houston police say Williams has admitted to the crime, saying she would hang up because she "did not want to talk to anyone at that time," KPRC reports. Williams' bosses at the Houston Emergency Center say thousands of her calls between October 2015 and March 2016 lasted less than 20 seconds. At least one involved a robbery and homicide, reports CW39.

In that case, Williams allegedly hung up on a man attempting to report an armed robbery in progress at a convenience store. By the time the man got through to a second 911 operator and police arrived, the store manager had been shot and killed. In another instance, a man called for an ambulance because his wife had passed out, but he says the dispatcher who identified herself as Crenshanda hung up on him. He called back, got a different dispatcher, and his wife survived. "I was furious he didn’t tell me what happened, because I would have, I mean I would have gotten from my hospital bed and gone to 911 and find out who did that to me," his wife tells KPRC. Williams is due in court next week. (Another 911 dispatcher instructed a caller to return to the scene of the crime, with fatal results.)