A Drive-Thru Worker Just Redefined Customer Service

He jumps out window to save unconscious customer in SUV
By Gina Carey,  Newser Staff
Posted Mar 16, 2017 9:15 PM CDT
McDonald's logo pictured here.   (AP Photo/Matthias Schrader)

(Newser) – McDonald's employee Pedro Viloria doesn't typically jump through the drive-thru window, but a shocking moment during his Tuesday breakfast shift in Doral, Florida, led him to do just that. Now, he's being deemed a hero for his quick actions. Mashable reports that after handing over an order to an off-duty police officer at the pick-up window, Viloria noticed she was struggling to breathe. She then fell unconscious, causing her foot to slide off the brake, per Fox News. The officer’s SUV then began rolling forward with her two children inside, yelling in the back seat. In one swift motion, Viloria leapt through the window to help. (You can see video at CBS Miami.

"In that moment, I thought, I'd rather save that woman's life," Viloria tells WPLG. The SUV narrowly missed colliding with another vehicle before coming to a stop at a curb. Another McDonald's employee, who asked to remain unnamed, administered CPR along with a number of first responders who happened to be at or nearby the scene. The condition and identity of the officer has yet to be released after she was transported to the hospital. “I think I speak for our McDonald’s family when I say how proud we are of Pedro," says a statement from McDonald's that also thanked his co-worker. "Their quick thinking and action were everything in that moment.” (Read more McDonald's stories.)

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