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Waiter Serves It Up in Tell-All

Behind the scenes at a New York bistro

By Michael Foreman,  Newser User

Posted Aug 26, 2008 12:42 PM CDT

(Newser) – A waiter known for grumbling about his work online has now recounted his misadventures in a book, Waiter Rant. Steve Dublanica tells Bloomberg about its highlights: runaway rodents, crazed customers, and his background in the mental health field. "Dealing with rabidly insane psychopaths is perfect training for dealing with some of the restaurant customers that you encounter over the years," he said.

One of his least favorite customers is the "verbal tipper"—the one who praises him as the best waiter in town. "You know the tip is going to be garbage," Dublanica says. But he claims never to have spat in food as revenge. He prefers to pretend a credit card has been refused. He could "give the guy five minutes of pure agita that, you know, he was going to be washing dishes in the back."

Dublanica says faking a credit card problem is a classier way to deal with irate customers than spitting in food.
Dublanica says faking a credit card problem is a classier way to deal with irate customers than spitting in food.   (Flickr)
Dealing with rabidly insane psychopaths is perfect training for dealing with some of the restaurant customers that you encounter over the years.
"Dealing with rabidly insane psychopaths is perfect training for dealing with some of the restaurant customers that you encounter over the years."   (Shutterstock)
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The reality is that something will always get into a restaurant...I had a squirrel once run into the restaurant, dash right off the street. Nothing I can do about that, you know. - Steve Dublanica, author of "Waiter Rant"

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