A waiter known for grumbling about his work online has now recounted his misadventures in a book, Waiter Rant. Steve Dublanica tells Bloomberg about its highlights: runaway rodents, crazed customers, and his background in the mental health field. "Dealing with rabidly insane psychopaths is perfect training for dealing with some of the restaurant customers that you encounter over the years," he said.
One of his least favorite customers is the "verbal tipper"—the one who praises him as the best waiter in town. "You know the tip is going to be garbage," Dublanica says. But he claims never to have spat in food as revenge. He prefers to pretend a credit card has been refused. He could "give the guy five minutes of pure agita that, you know, he was going to be washing dishes in the back."