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SUNDAY, NOVEMBER 22, 2009
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5

PC Marketing Drops the Technobabble

'Fact tags' only confused customers: Intel exec

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(Newser) – PC makers seem to have gotten the hint and are beginning to hawk their wares not with dazzling technobabble but with information useful to the average consumer, the New York Times reports. For years, tech concerns have touted their achievements in impenetrable language on “fact tags” (DDR2 RAM, anyone?), but that approach may not fly when most people just want a fast Internet connection. “We have been stuck in 1995,” an AMD exec says. “We are basically the laggards.”

PC and chip makers have taken a page from Apple, and are now emphasizing functionality over brute power. “We were our own worst enemy, making it confusing about which chip is best for a computer,” an Intel exec says. The lessons of the automotive industry—and Apple, again—aren’t lost on the humbler PC market. “Computers have become an emotional purchase like cars,” the exec continues. “We’re getting very emotional with our marketing and advertising.”

A customer looks at Hewlett Packard Pavilion PC computers at Best Buy in Mountain View, Calif.
A customer looks at Hewlett Packard Pavilion PC computers at Best Buy in Mountain View, Calif.   (AP Photo)
A Hewlett-Packard laptop running on AMD technology is shown on top of a laptop running on Intel technology.
A Hewlett-Packard laptop running on AMD technology is shown on top of a laptop running on Intel technology.   (AP Photo)
Simple netbooks are a bright spot in the market.
Simple netbooks are a bright spot in the market.   (AP Photo)
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Robert_Dada
Sep 12, 09 11:57 AM CDT
Well, if the average American consumer is anything like the tea-bagging cretins descending on Washington today, it's obvious that computer manufacturers will need to dumb down their marketing campaigns. Reply
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Reader64481089
Sep 12, 09 12:15 PM CDT
They are and I dealt with them over 23 years in the market. They want only a "purty picture and fast" that is the extent of the jargon they can muster. When it comes to memory? Buss speed, they are like HUH??? Then they begin to drool, I point them at a box and push them to the register and they are happy
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2-bits
Sep 12, 09 12:16 PM CDT
Well, in my experience the average end user is good for nothing more than downloading tons of spyware, so they were never really in a position to make an informed decision anyway. Those so-called "fact tags" are still the only way to objectively tell if one computer is better than the other, though. I'm not sure how making computer buying more "EMOTIONAL" will help the consumer, aside from maybe creating another sucker. Reply
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super_soft_wizard
Sep 12, 09 1:45 PM CDT
It matters unfortunately. I almost bought a Samsung netbook because it was apparently the best for the money. BUT it had a disturbingly ugly red stripe going around the sides. I passed. I do actually want something that's nice to look at. Also the fact tags rarely seem to give the big picture and I still have to read through reams of user reviews before I'm ready to drop hundreds of dollars on a computer.
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wwwonderer
Sep 14, 09 4:44 PM CDT
Well think about this, one who KNOWS about cars, does he want to hear options for faster and fastest car, or would he prefer to hear about engine sizes, etc. The problem is that the average consumer has no interest in making themselves more computer literate. This is only going to make the problem worse. Reply
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