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Wrongful Billing Earns Comcast 'Biggest Cable Fine Ever'

It must pay $2.3M for negative option billing

(Newser) - Comcast has just been hit with what CNNMoney calls the "FCC's biggest cable fine ever." The company must pay a $2.3 million penalty after federal regulators found it charged customers for services and equipment they never requested. Customers had registered more than 1,000 complaints in... More »

Comcast Is About to Cap Internet Usage for Millions

Its residential internet service will soon resemble your smartphone data plan

(Newser) - Comcast is about to makes its residential internet service a lot more like smartphone data plans for millions of customers, the Washington Post reports. Starting Nov. 1, Comcast will be capping the internet usage of customers in 18 markets—including 12 whole states—at 1 terabyte. According to Ars Technica... More »

Comcast Just Bought DreamWorks for $3.8B

That's right—Shrek is marrying the Minions in possible bid to rival Disney

(Newser) - In animating news for DreamWorks, Comcast's NBCUniversal will scoop up the studio, behind such films as Kung Fu Panda and Shrek, in a deal worth $3.8 billion, the AP reports. The acquisition, which the Los Angeles Times says came together with "breathtaking speed," will result in... More »

Guy Autotweets Comcast Whenever His Service Stinks

It's happened 16 times in 3 months

(Newser) - Many people have famously poor luck when trying to shout, however publicly , at Comcast customer service. So one user is taking what describes as a "passive aggressive" approach by programming his Raspberry Pi to automatically tweet every time his Internet service falls below an unacceptable speed (it'... More »

TV, Internet, Phone Prices Have Spiked in Last 5 Years

And service isn't getting any better

(Newser) - You probably don't need another reason to hate your cable provider, but here's one anyway: The average customer's bill in 2015 is nearly $42 higher than in 2010, NBC News reports. That's an increase of 35%, according to market research firm SNL Kagan, which says bundling... More »

Guy Battling Comcast Gets to Keep His Dream House

Broadband saga has unexpected happy ending

(Newser) - A Washington state man who was misled about his dream home's Internet connection finally has a broadband connection—but he had to jump through a lot of hoops to get it. Seth Morabito, who checked with Comcast before buying the Kitsap County, Wash., home only to be told after... More »

Comcast: Time Warner Deal Is Off

Comcast CEO makes it official in interview

(Newser) - As rumored yesterday , Comcast today announced it's dropping its $45 billion bid for Time Warner Cable after heavy regulatory pushback. A merger of the No. 1 and No. 2 US cable companies would have put nearly 30% of TV subscribers and about 55% of broadband subscribers under one roof,... More »

Comcast, Time Warner Deal Is Off: Reports

Feds were opposed, though it's not official yet

(Newser) - Apparently, Comcast's meeting with the feds didn't go well yesterday. The company plans to scrap its deal to take over Time Warner and create a gargantuan cable company , reports Bloomberg . Neither company is saying anything publicly, but the New York Times and CNBC have confirmed the news with... More »

Comcast Promises America's Fastest Internet

But it may not be universal—or cheap

(Newser) - The fastest Internet speeds in America will soon be found in Atlanta, according to a Comcast blog post announcing its ultra-fast, 2-gigabits-per-second Gigabit Pro service. The company says it will be at least twice as fast as any other residential Internet service on the market, including Google Fiber, and it... More »

Guy Selling His House Over Comcast 'Incompetence'

Washington state man couldn't get an Internet hookup

(Newser) - A Washington state man is throwing in the towel after months of frustration trying to get broadband. In fact, he's planning to sell his new house—likely at a loss—and blames Comcast and CenturyLink for misleading him about getting his home online, Consumerist reports. The man, identified by... More »

Dear 'Dummy': Comcast Greetings Get Worse

Another customer was addressed as 'whore'

(Newser) - When consumer advocate Christopher Elliott brought to light the story of a Comcast customer whose name had been changed to "A--hole Brown," the company apologized and called it a one-time fluke. Well, customers "whore" and "dummy" beg to differ, along with another who suspects his name... More »

'A--hole' Gaffe Says a Lot About Comcast

Company policy pits customers, service reps against each other, says critic

(Newser) - Yet another customer service gaffe by Comcast made headlines this week—this one a doozy in which the company changed a customer's name to "A--shole Brown" on the cable bill. Sure, it's never wise to judge a company by the actions of one employee, writes Timothy Lee... More »

Comcast Customer Gets Bill Addressed to 'A--hole'

Lisa Brown turns to Christopher Elliott for help

(Newser) - This story likely won't do much to raise Comcast's popularity—or lack thereof . A Washington state woman on Tuesday reached out to consumer advocate Christopher Elliott with a problem. She needed to change the name on her Comcast bill, and after phone calls and an in-person visit to... More »

There's a Company America Dislikes More Than Comcast

Losers abound in this year's American Consumer Satisfaction Index

(Newser) - Time Warner is still beating Comcast —if by "beating" we mean coming in first in "least popular company" surveys. The University of Michigan's American Consumer Satisfaction Index is out, and Time Warner Cable's ISP ranks dead last on a list of 230 household brands, scoring... More »

Guy Sues Comcast for 'Getting Him Fired'

Conal O'Rourke says controller called his employer after complaint

(Newser) - Conal O'Rourke says he lost his job at PriceWaterhouseCoopers because he complained about poor service from Comcast—a PwC client—and now he's suing the cable company. After O'Rourke brought his story to the media, Comcast apologized publicly for the many billing issues and other service problems... More »

Comcast Got Me Fired Over Billing Complaint: Calif. Man

Conal O'Rourke lost his job with PricewaterhouseCoopers, a Comcast client

(Newser) - Even Conal O'Rourke knows his story might sound convoluted. But the California man hopes documentation and an in-person interview provided to Ars Technica will help prove that Comcast had something to do with him losing his job at PriceWaterhouseCoopers after a lengthy battle with the cable company over billing... More »

Comcast 'Call From Hell' Makes Waves

Ryan Block tries to disconnect his service, painfully

(Newser) - It's the customer service call heard 'round the world: Eight minutes of audio has been played more than 1.7 million times since Ryan Block made it available (via Soundcloud , posted on Twitter ) Monday night. The crux: The AOL product manager was calling Comcast to disconnect his... More »

America's Favorite Whipping Boys: Time Warner, Comcast

Now merging into one universally loathed entity

(Newser) - It turns out that that whole proposed Comcast-Time Warner merger would really just consolidate America's rage at crappy customer service under one behemoth roof: According to the American Customer Satisfaction Index, a survey of 70,000 of your fine countrymen, two industries ruled the gutters: television providers and Internet... More »

Comcast Plans to Cap Everyone's Data

...At a level so high you'll probably never hit it, company promises

(Newser) - Comcast is reviving the idea of Internet data caps, and intends to roll them out to all of its customers in the coming years. At a conference yesterday, Executive VP David Cohen said he envisioned implementing "a usage-based billing model" for everyone within five years. Customers would have to... More »

Comcast Gets Rid of 3.9M Customers to Ease Merger

It sells 1.4M, spins off 2.5M more

(Newser) - Comcast today announced a pair of moves that will rid it of a combined 3.9 million subscribers, in an attempt to make its Time Warner merger sit more easily with regulators. Comcast will sell 1.4 million subscribers to rival (and previous Time Warner suitor) Charter Communications for $7.... More »

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