Dell Inc

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Picking Up on Frustration, Call Centers Move Back Home

Dell support defeats language barrier

(Newser) - A new service from computer-maker Dell spotlights a customer-service trend: US-based call centers catering to American consumers. Dell users frustrated by language-barrier-induced difficulties they’ve encountered while on the line to India or the Philippines can pay $12.95 per month, the Washington Post reports, for access to a domestic... More »

Downturn Derails Dell's Turnaround

Cost-cutting kills off plans for flashy new product lines

(Newser) - Shifting consumer demand and the sagging economy spell trouble for Dell's turnaround strategy, the Wall Street Journal reports. Founder Michael Dell had been making progress since returning to the company last year with a two-pronged rescue plan, but weak sales mean his goals of cutting costs at the low end... More »

Dell Boots Up New Ultralight Laptop

Latitude weighs 2 pounds, boasts 19-hour battery

(Newser) - Dell has unveiled a new ultra-portable Latitude laptop to go head-to-head with Apple's MacBook Air. The new entry into the most active segment of the PC market comes with a 12.1-inch screen, weighs just 2 pounds and has a 19-hour battery life with an add-on, reports MarketWatch. More »

Dell Looks to Muscle In on iPod

New player, music service could debut by September

(Newser) - Dell has decided it’s time for a rematch with Apple’s iconic iPod, and the company is planning to introduce a new digital music player and online download service as early at September, the Wall Street Journal reports. Dell failed in its bid to gain a seat at the... More »

PC Makers See Big Trouble in Smaller 'Netbooks'

Web-focused computers, starting at $300, yield little profit, may forecast trend

(Newser) - Smaller and lighter than most textbooks, “netbooks”—the latest generation of computers used for light computing and surfing the web—are causing heartburn among PC manufacturers who see the low-cost innovation as a threat to already-slim profit margins, the New York Times reports. Perhaps more worrisome to giants... More »

Indians Pray to the 'Visa God'

Priest uses deity to hook believers hoping to work in the West

(Newser) - Every week, 100,000 worshipers converge on a temple in Hyderabad, India, that honors a local incarnation of the Hindu god Vishnu. But the faithful aren’t praying for good health or fortune: They seek visas to the US and other Western countries, and the deity they’re praying to... More »

Dude, This New Dell Is Sweet

Desktop is 'elegant, handsome, and cleverly designed'

(Newser) - The iMac’s latest challenger is coming from an unlikely source: Dell. The maker " long associated with boxy, boring machines" brings the buzz with its newest contender, the XPS One, raves the Wall Street Journal’s Walt Mossberg. The sleek desktop machine, he says, is “elegant, handsome, and... More »

Investors Worry Dell's Road to Recovery is Too Rocky

Quarterly earnings announcement prompts big Wall Street selloff

(Newser) - Computer-maker Dell’s rollercoaster ride isn’t over and it’s left investors woozy. Despite increasing net income 27% in third quarter earnings released yesterday, Dell shares slipped nearly 10% in after hours trading, giving back nearly everything the stock gained leading up to the report and underlining CEO Michael... More »

Dell Refiles SEC Statements

PC giant blames $92M reduction over 4 years on software, warranty revenue accounting

(Newser) - After a yearlong internal audit and SEC probe, Dell yesterday refiled financial statements that blamed methods of recording software and warranty sales on a $92 million profit reduction from 2003 to the first quarter of this year, the Wall Street Journal reports. The reduction was about 1% of the Texas-based... More »

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