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Guy Can't Pay Bill, Capital One Sends New Keyboard

MaskedKoala's number 2 key was ruined by orange juice
By Shelley Hazen,  Newser Staff
Posted Jul 31, 2014 10:48 AM CDT
Updated Aug 3, 2014 8:52 AM CDT
Guy Can't Pay Bill, Capital One Sends New Keyboard
   (Shutterstock)

(Newser) – It’s a problem for the Internet era—the wonky keyboard key. For one Redditor and Capital One customer, his wonky key was the number 2 … which is part of his credit card account number. Also unable to copy and paste the required 2 in the account field online, MaskedKoala complained to Capital One that he couldn’t pay his bill, Consumerist reports. They weren’t unsympathetic to the orange juice incident that felled the number 2 key—they sent him a brand-new Apple keyboard with a kind note attached, adds Mashable.

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"We considered just getting you a new '2' key, but figured why not get you the whole 9," wrote Capital One employee Adam. Fellow Redditors accused MaskedKoala of making up the story after he posted it, but Consumerist and Mashable verified it. The gesture was part of the company’s policy to perform "random acts of kindness" for customers, the company says. Click here to see MaskedKoala's pictures of the note. (Maybe attacks on keyboards are the reason orange juice is in trouble in the US?)

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