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TripAdvisor Apologizes Over Auschwitz Review

Museum complained about insensitive post, and the travel website eventually agreed
By Newser Editors and Wire Services
Posted May 7, 2021 12:17 PM CDT

(Newser) – TripAdvisor has removed an insensitive review of the Auschwitz Museum after initially saying it complied with its submission guidelines, per the AP. The museum at the site of the Nazi concentration camp in Poland on Thursday tweeted that it had asked the Massachusetts-based travel website to take down a review in which the writer said they went to Auschwitz to "test the chamber," made a joke about deformities, and called the site "fun for the family." More than 1 million people, most of them Jews, were killed by the Nazis at Auschwitz during World War II. According to the company, "it complies with their submission guidelines," the tweet said.

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TripAdvisor later reversed course, removing the review and banning the user who wrote it. The museum then thanked TripAdvisor. In a statement, the company said it does not tolerate discrimination and regularly blocks or removes millions of reviews that violate its guidelines. "In this case, our initial screening failed to identify this review as promoting intolerance. Through our escalation process, this review was removed," says the statement. "We always aim to get it right the first time and we apologize to the Auschwitz Memorial and Museum and the Jewish community at-large for this initial miss."

(Read more TripAdvisor stories.)

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