Ah, the joys of customer service. Before Borders went belly up, employees displayed a list of grievances with us ... the customers. Entertainment Weekly's Shelf Life blog lists the bullet-pointed "Ode to a Bookstore Death":
- "It confused us when we were asked where the non-fiction section is."
- "We greatly dislike the phrase 'Quick question.' It’s never true. And everyone seems to have one."
- "It’s true that we lean to the left and think Glenn Beck is an idiot."
- "When you walked in and immediately said, 'I’m looking for a book,' what you really meant to say is, 'I would like you to find me a book.' You never looked. It’s fine, it’s our job—but let’s be correct about what’s really happening here."
- "If you don’t know the author, title, or genre, but you do know the color of the cover, we don’t either. How it was our fault that we couldn’t find it we’ll never understand."
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- "We were never a daycare. Letting your children run free and destroy our section destroyed a piece of our souls."
—including the fact that they were onto us when we returned books we'd already read. (Read more Borders