So Many Deleted Uber, Uber Had to Make New Process

Under manual process, users complained accounts weren't being deleted
By Evann Gastaldo,  Newser Staff
Posted Feb 1, 2017 11:59 AM CST

(Newser) – So many people decided to #DeleteUber after the company was accused of "strike-breaking" at JFK amid immigration ban protests over the weekend that Uber had to develop an automated process for deleting accounts. Previously, when a user requested their account be deleted, the process was manual—a human employee actually had to carry it out. That led to complaints once #DeleteUber started surging Saturday and people began leaving en masse—some said that, though they requested their account be deleted, it was not. That's because Uber got backed up in the flurry of requests, the New York Times reports. In response, the company expedited an automated process requiring users to go through a two-step process to delete their accounts (including a password check to avoid fraudulent deletions).

As the Times notes, users may still get error messages if they have credits in their account or if they also have a driver account with Uber. But, an Uber rep confirms to Mashable, "Anyone who requested that their account be deleted will have their account deleted." Over at Quartz, meanwhile, Alison Griswold argues that Uber was "in a bind" during the situation at JFK and would have been condemned no matter what it did. Ultimately, she writes, the company "did nothing wrong," but it's too late—it's been caught in the "cycle of liberal outrage." And at the Times, Mike Isaac notes that anyone who switched over to Lyft might want to consider the fact that two big Trump supporters (Peter Thiel and Carl Icahn) own substantial shares in that company, and that Uber says it is setting aside $3 million to help drivers affected by the immigration ban. (Read more Uber stories.)

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