West Elm Couch Is Done Minorly Ruining Lives

A blogger has brought down the 'Peggy'
By Michael Harthorne,  Newser Staff
Posted Feb 21, 2017 6:30 PM CST
Updated Feb 26, 2017 5:32 PM CST
Blogger Defeats 'One of History's Worst Couches'
Without user reviews on its site, disgruntled customers took to Twitter, Instagram, and more to complain about the "Peggy" from West Elm, "one of history's worst couches."   (Twitter)

A blogger appears to have vanquished what she calls "one of history's worst couches." Anna Hezel, writing for the Awl, says she bought the "Peggy," a $1,199 mid-century-style couch, from West Elm when she moved in with her partner. Then it started to "disintegrate." Buttons fell off, cushions refused to stay in place, and eventually the whole thing collapsed with people sitting on it. That's when Hezel discovered the Peggy had been minorly wrecking lives for years. A comment on a West Elm Instagram post featuring the Peggy decries it as "literally the worst couch I've ever bought." A Twitter user's experience with the Peggy was "so frustrating." And an epic comment on the Yelp page for a Colorado West Elm says the couch was a "disaster" and even a professional upholsterer couldn't get the buttons to stay on.

Less than a week after Hezel's piece was published, West Elm—which doesn't allow user reviews of its products on its website—appeared to have pulled the Peggy from the site and its stores around the country, BuzzFeed reports. Business Insider confirmed that with the company Tuesday. West Elm and parent company Williams-Sonoma wouldn't comment on the Peggy or say if it would be back on sale at some point in the future. For now, it seems Hezel's essay accomplished what years of buyer's remorse and underground complaints about the Peggy could not. (This man autotweets Comcast whenever his service stinks.)

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