Ryanair Pokes at British Airways Over Crippling IT Failure

CEO Alex Cruz says all issues were 'local' and fixed by 'local resources'
By Kate Seamons,  Newser Staff
Posted May 29, 2017 9:46 AM CDT

(Newser) – It's close but no cigar for British Airways. The airline has fully restored all its long-haul services out of Heathrow following Saturday's crippling IT failure, but Monday marks the third day of related delays and cancellations, particularly when it comes to short-haul flights. The AP reports BA axed 27 flights on Monday, and sister airlines Iberia and Air Nostrum cancelled more than 320. The airline didn't offer much in the way of details until Monday when in an interview with Sky News, CEO Alex Cruz faulted a power surge. The Independent reports Cruz also said the backup system didn't kick in as it should have. Cruz brushed away a British union's assertions that the root of the IT issue stretches back a year, when "hundreds" of IT staffers lost their jobs, per the union GMB, with the work outsourced to India.

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Cruz countered that "they've all been local issues around a local data center who have been managed and fixed by local resources." But that doesn't stop the BBC from speculating that for BA's "Disaster Recovery Plan" to have worked, "veteran staff with knowledge of the complex patchwork of systems built up over the years" would be key, and it's possible some of those people left during last year's shift to India. GMB isn't the only one needling the airline. Mashable reports budget airline Ryanair has been poking fun on Twitter. In one tweet, it proclaims, "Breaking news: BA appoints new head of IT.... #ShouldHaveFlownRyanair"; the picture above features the line "computer says no." See its other tweet here. (Read more British Airways stories.)

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