Least Favorite Airline in US May Not Be Who You Think

It's Spirit, not United
By Evann Gastaldo,  Newser Staff
Posted Apr 27, 2017 6:50 PM CDT
In June 2015 photo, a Spirit Airlines plane approaches Chicago O'Hare International Airport in Chicago. There are few businesses that consumers love to hate more than airlines, but travelers seem to reserve...   (Bill Montgomery/Houston Chronicle via AP)

(Newser) – And the airline US passengers hate most is ... Spirit? Yes, the budget carrier came in last on the American Customer Satisfaction Index for the third consecutive year, despite quite a bit of recent negative publicity for fellow airline United. The customer interviews stopped being collected in March, before United's most recent drama; even so, United didn't do all that well either, coming in as the third least-liked. The full ACSI rankings, including airline scores on a 100-point scale, per CNN Money:

  1. JetBlue, 82
  2. Southwest, 80
  3. Alaska, 78
  4. American, 76

  1. Delta, 76
  2. All other airlines, 74
  3. Allegiant, 71
  4. United, 70
  5. Frontier, 63
  6. Spirit, 61
Frontier and Spirit were the only two airlines whose scores actually dropped this year; all the other airlines improved or held steady. (Read more airline industry stories.)

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