Apple Apologizes for Secretly Slowing Down Old iPhones

It's offering $50 off replacement batteries
By Rob Quinn,  Newser Staff
Posted Dec 29, 2017 4:09 AM CST
Apple Apologizes, Offers $29 Battery Replacements
Apple CEO Tim Cook talks about the iPhone 6 and iPhone 6 Plus during an Apple event in San Francisco.   (AP Photo/Eric Risberg, File)

Apple says it is sorry about secretly slowing down older models of iPhone—and to make sure there are no hard feelings, it will offer battery replacements at a reduced price. In a letter on its website, the company says it would never "do anything to intentionally shorten the life of any Apple product," but it decided to slow down the older phones in an update around a year ago to prevent unexpected shutdowns caused by aged lithium-ion batteries being unable to deliver heavy energy loads, TechCrunch reports. Apple says the cost of out-of-warranty batteries for anyone with an iPhone 6 or later will be reduced from $79 to $29 from the end of January until the end of 2018.

The slowdown was not discovered until this month, when Geekbench charted the performance of older iPhones running different versions of iOS. Apple, which apologized to customers feeling "let down," also says that early in 2018, it "will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance." Apple says that a fresh battery will enable the older models to run at normal speed, Business Insider reports. The company describes the steps as an effort to "regain the trust of anyone who may have doubted Apple’s intentions." (A lawsuit accuses Apple of trying to "fraudulently induce" owners to buy new iPhones.)

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