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Breakage Postpones Samsung's Folding Phone

Reviewers reported problems with test models
By Newser Editors and Wire Services
Posted Apr 22, 2019 4:45 PM CDT
A model holds a Samsung Galaxy Fold smartphone to her face this month, during a media preview event in London. Samsung is pushing back this week's planned public launch of its highly anticipated folding...   (AP Photo/Kelvin Chan, File)

(Newser) – Samsung is pushing back this week's planned public launch of its highly anticipated, $2,000 folding phone after reports that reviewers' phones were breaking, the AP reports. The company had been planning to release the Galaxy Fold on Friday, but instead it will now run more tests and announce a new launch date in the "coming weeks." The delay is a setback for Samsung and for the smartphone market generally, which had been pinning some hopes on the folding phone to catalyze innovation in the industry. The Galaxy Fold, with its $1,980 price tag, was not intended to be a mass market hit, but many hoped it would hint at a new wave of smartphone advances—an area that has been lagging in recent years.

But device reviewers quickly found issue with the Galaxy Fold, which is about the size of an average smartphone when folded, and the size of a small tablet when its two sides are pulled apart. Several journalists reported the inside screens flickering, freezing, and finally dying on their test units in the first couple of days. Two reviewers mistakenly removed an outer plastic layer that was meant to stay on and reported scratches on the screen afterward. Samsung confirmed that the layer was meant to stay on. But that didn't explain why many reviewers saw the phone's inside screens break. An inspection showed there could be issues when pressure is put on the exposed areas of the hinges that open and close the phone, Samsung said Monday. The company said it will find ways to better protect the screens and explain to users that the protective layer must stay on. Other test phones seemed to still be working well, and holding up to the pledge that the phone can be unfolded about 200,000 times in its life.

(Read more Samsung stories.)

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