When it comes to disgruntled hotel workers, Joey DeFrancesco is about as famous as you can get. He became a YouTube sensation last month after posting a video of him quitting his job of 3.5 years at the Renaissance Providence—where he says he was "treated like shit"—with a marching band in tow. But the injustices of the world can't be righted with the click of a play button (which, incidentally, has happened nearly 2.9 million times so far). And so DeFrancesco started the Tumblr Joey Quits, where hotel workers can "make public their stories of unjust workplaces." His intention is not to have travelers boycott named hotels (he says he wants workers to "know they're not alone"), but he does tell CNN that the public can "let their disapproval be known with their wallets until things change."
Among the tales from the front:
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- A worker in Wisconsin: "Our corporate company forces us to oversell by five rooms every night. As a result, we are regularly embarrassed at having to explain to someone why we do not have a room for them. We are set up to fail, and then the guests scream at us."
- Front desk worker in Louisiana: " An ex-coworker quit his job as night auditor because he was robbed twice in the 2.5 years he worked there. He received no compensation or time off for either incident. The second one he was actually hurt pretty badly. My boss didn’t even offer to take him to the hospital or get him set up to see a doctor."
- Room service server in SF Bay Area: " Some of the guests behaved reasonably, but many acted entitled, demanding, and rude. Whether they were trying to get free food or flashing us in their rooms, management enforced the corporate policy that the customer is always right."
- Night auditor in Oklahoma: "I noticed the owner was cheating guests out of money. Where there was supposed to be a one-time charge for pets at our hotel, he was charging per night, saying they would never notice. He was right, not one complaint."
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