Protesters descended on a Philadelphia Starbucks Sunday and again on Monday—the same day the company's CEO came to Philly to address the Thursday incident involving two black men. The Philadelphia Inquirer reports they were sitting at a table waiting to meet a third person and had not placed an order; they were handcuffed by police after staff accused them of trespassing. The man they had been waiting for arrived as police arrested them. In a Good Morning America interview, CEO Kevin Johnson called the "circumstances surrounding the incident and the outcome at our store ... reprehensible." He said "training around unconscious bias" would occur with store managers.
- He also noted that guidelines vary from region to region in terms of how to react to situations that may require aid from police. "There are some scenarios where the police should be called," said Johnson. "If there's threats or disturbance, those may be appropriate times. In this case, none of that occurred. It was completely inappropriate to engage the police."
- The Inquirer reports via a Starbucks rep the manager who called police is no longer working for the company, and that it was a "mutual" decision.