Aggressive Debt Collector Pays $3.2M Fine

Promises to stop calling people multiple times a day
By John Johnson,  Newser Staff
Posted Jul 9, 2013 5:14 PM CDT
Updated Jul 14, 2013 12:45 PM CDT

(Newser) – It's a little solace perhaps for people besieged by phone calls morning, noon, and night by debt-collection firm Expert Global Solutions: The company agreed to pay the FTC a $3.2 million fine and ease up on the harassment of debtors, reports Reuters. It's the biggest such fine ever levied on a third-party debt collector. "They called after being asked to stop; after they promised to stop; early in the morning; late at night; at people's workplaces—when they knew the employers prohibited the calls," writes an FTC official.

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Those types of tactics aren't just annoying, they're illegal under the Fair Debt Collection Practices Act and the FTC Act, reports ABC News. Among the changes: The company and its subsidiaries will stop calling people if the debt is being disputed, at least until an investigation takes place. The company also has to record 75% of its calls and keep the recordings for at least three months. (Being a debt collector can be a lucrative job.)

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