Espresso-Making Repair Vans Will Service Tesla Model 3

Tesla is planning for a dramatic increase in repair needs
By Michael Harthorne,  Newser Staff
Posted Jul 12, 2017 6:58 PM CDT
Espresso-Making Repair Vans Will Service Tesla Model 3
Tesla is tripling its ability to repair vehicles to coincide with the release of the Model 3.   (Courtesy of Tesla Motors via AP)

Pretty soon, thousands of new Tesla owners won't even need to leave their homes for car repairs—and they'll get a cup of espresso to boot. Tesla's Model 3, which hits the streets later this month, will cost $35,000—or about half the price of its previous models, the AP reports. The Model 3 is expected to create hundreds of thousands of new Tesla owners at a time when current owners are already complaining about long wait times for repairs. According to Business Insider, a former Tesla employee called the repair process for his Model S a "nightmare," and other Tesla owners have said it can take weeks to get repairs done.

On Tuesday, Tesla announced how it will handle what the Wall Street Journal calls the "most critical test" in its history: The company is hiring 1,400 repair technicians, adding 100 service centers, and deploying 350 new service vans. Currently there are only 150 or so Tesla service centers and 130 repair vans worldwide. Tesla says it can diagnose 90% of maintenance issues remotely and can fix 80% of them without the car being brought to a service center. The new repair vans—equipped with espresso machines and snacks for the customer—will be dispatched to homes and roadsides, ideally freeing up space at service centers. (More Tesla stories.)

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