Uber's Latest Headache: Rotting Sandwiches

The UberEATS driver has confounded everyone
By Elizabeth Armstrong Moore,  Newser Staff
Posted Jun 9, 2017 6:55 AM CDT

(Newser) – There wasn't anything terribly special about their order, but what happened next was truly unexpected. Toronto-area couple Anna Kotlikova and Blake Weinzettl ordered pizza and soda from a nearby haunt, Montana's, over the weekend, using UberEATS so they wouldn't have to go out and pick it up. But as Weinzettl tells Mashable, their app showed the driver "en route" some 15 minutes from their location—though the restaurant is five minutes away. When the driver arrived, a second strange clue: He handed over food in a brown paper bag, which isn't the type Montana's uses for take-away orders. Inside the brown bag, things were nightmarish.

There was another bag Weinzettl says was "tied up very poorly," and inside that was a "horrible mess of decaying food," including half-eaten moldy sandwiches so gross Weinzettl called the whole thing a "sick joke." He posted photos on Twitter, and tells Vice's Munchies that Uber has confirmed to him that it was not a mistake and the driver, who'd been inactive for two weeks, made only three trips on Sunday, all of which were deliveries of moldy food he said he'd gotten from Montana's. (Montana's confirmed the couple's order was picked up.) "The smell overwhelmed the whole room," Kotlikova tells the CBC. Uber has offered the couple a $25 credit, which Weinzettl considers a disappointing response. (It's been a rough week for Uber. Really rough.)

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