Witnesses: Chick-fil-A Trashed After Nugget Dispute

It happened in Jacksonville, Florida
By Jenn Gidman,  Newser Staff
Posted Aug 3, 2017 3:40 PM CDT

A tiff over cold chicken nuggets apparently led to a trashed Florida Chick-fil-A. Action News Jax reports on the incident, which took place Monday night in a Jacksonville restaurant and started with what witnesses say was a teen boy complaining he wasn't satisfied with his order. Allison Music, who recorded part of what happened on her phone, says she first saw the boy "making a complete fool of himself" while arguing with workers for 15 or 20 minutes. Next, she continues, two women approached the counter, which is where her video (posted on Facebook) begins. In the clip, one of the women can be heard referring to the boy who'd been involved in the previous argument as "our brother," and the two verbally spar with employees over his nuggets being cold and how he should get a refund.

A woman who appears to be a manager finally tells them she did give him his money back. A police report notes that at one point the women were told to leave because the store was closing, but once outside, one allegedly tried to re-enter, slamming on a locked door and causing $900 worth of damage (Music says the door handle broke off and the women then entered through an unlocked door). A second video shows one of the women storming off, leaving behind a floor littered with condiment packs and straws. Once off-screen, she appears to hurl something (reportedly one of Chick-fil-A's table vases). The restaurant owner says they are cooperating with the police in the probe. A News4Jax crime expert laments that "now, people are more and more unable to talk to management properly to resolve … [conflicts]." (Here's where Chick-fil-A ranks in customer service satisfaction.)

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